Technical Support Manager
Cohesity
Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.
We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.
Join us on our mission to shape the future of our industry.
HOW YOU'LL SPEND YOUR TIME HERE
Supervise daily operations of customer service teams.
Handle escalated issues and complaints.
Create and maintain performance metrics.
Conduct regular team meetings and coaching.
Ensure adherence to company policies.
WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives.
Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results.
Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
In-depth knowledge of company products/services.
Performance measurement and reporting.
Strong leadership and decision-making abilities.
Employee scheduling and resource allocation.
Compliance and regulatory knowledge.
Minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.
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In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.