Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design , and our culture.

Want to join the leader in AI-powered data security?

We're looking for a dedicated and proactive leader to join our team as a Critical Accounts Senior Manager for the International customer base!

The position is a strategic, high-visibility role that provides oversight to the highest level of escalation management for customer issues that are jeopardizing the Cohesity business relationship and/or sales opportunities with key customers. These issues typically have executive transparency and involve issues that span product, service, support and other business functions within Cohesity.

The role requires both cross-functional cross,-departmental coordination as well as occasional engagements with customers and partners, Sustaining and Development Engineers, Product Management, Site Reliability Engineers, and Account Teams in unison to resolve complex challenges.

HOW YOU'LL SPEND YOUR TIME HERE:

• Leading and managing a team of Critical Account Escalation Managers that drive progress and resolution of customer’s critical issues.

• Providing oversight to a geographically distributed team in the International space. Individual Contributors (ICs)on this team are located across Europe and Asia.

• Assist ICs on the team with their performance management and career development.

• Ability to gather, consolidate and deliver Executive Level updates related to the ongoing Critical Account engagements.

• Engage and lead cross-functional and geographically dispersed teams in the development and execution of action plans to address critical situations

• Effectively communicate critical issue status to executive staff, sales teams, and the customer

• Drive transparency into customer issue trends through case audits and work to get ahead of issues proactively

• Ensure the cross-functional team is working off of clearly established action plans (ex. Who, What, When) and delivering within established SLAs

• Lead complex customer situations, coordinating the actions of the engaged Cohesity resources

• Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems

• Maintain and expand a solid understanding of current Cohesity products and their business applications

• Participate in weekly escalation review meetings between Sales, Customer Support, Product Management, and Engineering

• Provide technical guidance to ongoing engagements from other Escalation Managers

• The Senior Manager will report to the program Senior Director and will work seamlessly with Engineering, Product Management, Customer Support, Professional Services and customer-facing teams to address and prevent critical issues

WE'D LOVE TO TALK IF YOU HAVE MANY OF THE FOLLOWING:

• Written and verbal communication skills; including the ability to clearly articulate technical issues to executive audiences as well technical and also explain the impact in business terms

• Strong analytical and end to end problem-solving skills

• Solid technical knowledge, ability to articulate technical concepts clearly, good understanding of Data Center, Storage, Networking, Virtualization technologies.

• Demonstrated proficiencies to lead and motivate others through forming and executing resolution plans for complex issues

• 3+ years of Escalation Management experience - Account escalation experience required, and proven experience in managing Critical Customer situations.

• BA/BS in computer science or equivalent (MBA a plus)

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Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or talent@cohesity.com for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.