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Customer Engagement Solutions - Growth Product Manager (Remote, US)

DrChrono

DrChrono

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Product, Customer Service, Sales & Business Development
United States · Remote
Posted on Friday, January 12, 2024

Product Manager, CES ( Customer Engagement Solutions) – REMOTE, US

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Product Manager to focus on our pulseM & CustomerLobby solutions.

The CES solution as part of EverCommerce company, seeks a Product Manager to join our growing team. The Customer Experience products (pulseM & Customer Lobby) are aligned with the mission to help our customers grow their business ,ensure a loyal customer base and retain their best employees through our SaaS offerings. We focus on two product solution platforms.

pulseM dealing with reputation management, employee retention, and customer engagement solutions serving home service and medical industries. Customer Lobby is focused around direct mail (postcard) & email remarketing to existing customer base within the homerservices vertical. As part of our team you will be uniquely positioned to drive the product initiatives for both pulseM & Customer Lobby.

What are we looking for?

  • Foremost a ‘Problem Solver’. You cherish the opportunity of working with imperfect information in order to help drive business/product decisions.

  • Process driven individual with experience in successful SaaS product rollout & ongoing management.

  • Strong communication skills - essential for communicating value, brand, market differentiator.

  • Tech savviness (innate curiosity to stay up to date with the latest technological trends in the space).

  • Engineering background with some product design experience is a plus.

Responsibilities:

  • You will be responsible for building a deep understanding of pulseM & Customer Lobby’s customer and business needs that you then translate into product strategy and roadmaps.

  • Guide the efforts for collateral creation around product rollout. (internal education, customer education all centered around value + our platforms role as the solution provider)

  • Lead/monitor/report on the effectiveness of the product communication strategy.

  • Help with product inception with the help of our Alpha / Beta customer testing base.

  • Lead product development from end to end: Write specs and user stories, build wireframes and prototypes, write test plans and release checklists. Guide the team’s work with clear direction and purpose, keeping a well-prioritized backlog and optimizing for efficiency in execution.

  • Monitor and report on critical northstar KPI’s for individual products & add-ons.

  • Play an active role in helping execute a PLG strategy for pulseM.

  • Lead efforts for API integrations with current partners and new opportunities.

  • Organize workflow management along with the Account Management team for Feature Requests. This should encompass both existing products as well as new add-ons in order to extract max value for pulseM + Customer Lobby and its customers.

Skills and Experience needed for success in this role:

  • Hands on experience with PLG initiatives and product growth hacking.

  • 3+ years experience in building B2B SaaS/software products lifecycle.

  • A university degree (BS or MS) in Electrical Engineering, Computer Science, Product Design or a related degree or equivalent experience is recommended.

  • Experience with building product monitoring funnels & loops using analytic tools such as Pendo, Amplitude, Mixpanel.

  • Exposure and understanding of some engineering tools like Postman API Testing , SQL scripting, data analytics looks like Tableau, business intelligence tools is a plus.

  • Experience/basic working knowledge of design tools like Sketch, AdobeXD, Invision, Figma is a plus.

Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

  • Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

  • Continued investment in your professional development through Udemy

  • Robust health and wellness benefits, including an annual wellness stipend

  • 401k with up to a 4% match and immediate vesting

  • Flexible and generous (FTO) time-off

  • Employee Stock Purchase Program

  • Student Loan Repayment Program

Compensation: The target base compensation for this position is $110,000 - $120,000 USD year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

This job is no longer accepting applications

See open jobs at DrChrono.