Data Conversion Specialist, EverPro – REMOTE (US)

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

We are looking for a Data Conversion Specialist to focus on our i360 & MarketSharp products. EverCommerce’s EverPro vertical offers cloud-based solutions for home and field services professionals. In this role, you will support our CRM products – improveit360 (business enterprise CRM) and MarketSharp (SMB marketing and management CRM). Our mission is to help remodelers and home improvement professionals be more successful by improving how they attract, service, and engage customers. Our platforms automate and streamline lead management, appointment setting, estimating, sales follow-up, project management, and business intelligence. We are looking for innovative leaders to join our team and help drive growth, retention, and operational excellence.

As a Data Conversion Specialist, you use software tools and scripting to extract, transform, and load client data from other software applications into a client’s improveit360 or MarketSharp system. You deliver an exceptional data conversion experience to each client resulting in an effective, timely conversion and an elevated level of client satisfaction. You validate data migration activities and outcomes and provide support to the implementation project team.

Becoming proficient in the use of our products and in helping customers with the practical ways to leverage our tools in their day-to-day operations is critical for success. You succeed in our culture by demonstrating energy, integrity, positivity, a hunger for knowledge, and a passion for sharing it. We succeed when our customers succeed, and you are a critical contributor for a customer’s initial and ongoing success.

Responsibilities:

Data Conversion

• Work with clients to extract data from legacy systems, including assistance in finding where data is stored in a database if the client does not have the knowledge.
• Import data into improveit360/MarketSharp, review for accuracy and resolve technical issues.
• Manage multiple data conversions simultaneously and prioritize effectively to ensure go-lives occur on time and in line with customer expectations. This includes internal coordination with other team members to ensure availability of suitable resources for each deployment.
• Use tact and diplomacy to set proper timelines and expectations throughout the data conversion process, including both verbal and written communication.
• Provide the client, Project Manager, Relationship Manager and Solutions Consultant with clear documentation of progress, identifying possible areas of concern.
• Provide guidance and solutions consulting on industry best practices related to data transformation.
• Exercise attention to detail and technical proficiency to identify client specific requirements and ensure proper data transformation.
• Manipulate live data in databases using best practices for maintaining data integrity.
• Demonstrate business analytics skills, strong interpersonal skills, and the ability to partner with customers and team members to resolve problems.
• Work collaboratively with others to identify, reduce or eliminate unnecessary risks for customers, partners, staff, and the organization.

Project Management

• Foster collaboration within the team and across products and development lifecycles.
• Ensure projects are delivered on time and budget using frequent and clear communications to all internal parties as well as customer stakeholders.
• Attend and help facilitate regular meetings with key management and project teams to review status, issues, and innovations.
• Display positivity and the ability to bring others together for a common purpose to achieve desired results.

Engagement and Development

• Maintain positive relationships with others through regular communication updates, meetings, and reports.
• Effectively communicate progress and work with team members to achieve goals.
• Effectively implement new products and solutions to meet service level and performance goals.
• Gather customer feedback and share with other teams.
• Participate in projects, testing, and training to become proficient in our products and solutions. Use this knowledge to support customers with self-help and call support.
• Assist with training and development of other team members.

Skills and Experience needed for success in this role:

Organizational Competencies

• Customer Service
• Expectations Management
• Communication Skills
• Team Player
• Reliability and Accountability
• Functional Knowledge and Learning
• Creative Problem Solving
• Adaptability & Resilience

Organizational Competencies

• Customer Service
• Expectations Management
• Communication Skills
• Team Player
• Reliability and Accountability
• Functional Knowledge and Learning
• Creative Problem Solving
• Adaptability & Resilience

Personal Attributes

• Passion about technology
• Attentive to details
• Negotiating skills
• Ability to influence others
• Decision making and discretion
• Time management skills
• Adaptable to change
• Organized
• Integrity/ethical standards
• Analytical
• Results-oriented
• Emotional Intelligence

Personal Attributes

• Passion about technology
• Attentive to details
• Negotiating skills
• Ability to influence others
• Decision making and discretion
• Time management skills
• Adaptable to change
• Organized
• Integrity/ethical standards
• Analytical
• Results-oriented
• Emotional Intelligence

Education

• BA/BS in a technical or quantitative field or equivalent years of experience

Required Experience

• 5+ years’ work experience as a Data Analyst
• 2+ years’ work experience with SQL
• 5+ years’ work experience with Data Conversion/Migrations
• Strong logic and critical-thinking ability; experience and creativity in troubleshooting data and software problems
• Self-driven with the ability to effectively prioritize and execute tasks
• Ability to listen, ask questions, build consensus, and solve ambiguous problems
• Strong attention to detail
• Demonstrated communication skills, verbal and written, with diverse personalities and ranging technical competency
• Shares knowledge and thrives in a team-oriented environment
• Aptitude to learn software and technology quickly in a fast-changing environment
• Resolve issues in a professional manner while working with challenging projects and objectives

Highly Desired Experience

• MS SQL/T-SQL
• Salesforce experience
• CRM experience
• Technical product development team experience
• Experience in a startup-like environment (unstructured, ambiguous, resource constrained, fast-paced)
• Background in the Remodeling / Contractor / Home Pro Industry

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development through Udemy
• Robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Student Loan Repayment Program

Compensation: EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $60,000 - $70,000 USD Per Year. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.