ClubWise is a market leader in the UK and Australia and is used by over 1000 customers. We integrate Club Management Software, Direct Debit Collection Services, Marketing, Referral Management and Retention Services, in a single, cloud-based solution, delivering tangible benefits to the Fitness and Leisure Industry.

We’re a diverse, international team, on a mission to develop simple but sophisticated solutions that enable our customers to succeed. Working collaboratively, we strive to provide the a best-in-class customer experience that leaves a lasting impression.

ClubWise is a subsidiary of EverCommerce, a leading US-based service commerce platform which offers a suite of integrated SaaS solutions to over 500,000 customers globally. EverCommerce drives digital transformation across multiple industries in the service economy helping businesses accelerate growth, streamline operations, and increase retention.

Summary of the role

As a Finance Operations Assistant:

• You will be responsible for assisting the process of collection of Direct Debits on behalf of our customers. This includes processing ADDACS, AUDDIS and ARUDDS and all other scheduled billing-related activities for ClubWise within BACS timeframe.
• You will also assist with ad hoc requests coming from our customers such as bulk price increase, data migration and bulk transfers for customers joining or leaving us.
• You will be responsible for the reconciliation of all collections, rejections and indemnities for both UK (£) and Ireland (€) Clubs.
• You will regularly perform qualitative, quantitative and exception checks of the system pre and post-billing to ensure data integrity.
• You will share responsibility for the management of the team email inbox and any ticket logged internally or externally in accordance with our SLAs.
• You will assist in the process of updating control documents and adhere to all ClubWise payments processes and procedures at all times.
• You will be trained on the latest Industry and Compliance requirements in order to assist in the completion of Anti Money Laundering Checks, FCA compliance tasks and BACS requirements.

The ideal candidate will have:

• Experience in collection of Direct Debit and BACS procedures
• Excellent record-keeping, organizational skills and attention to detail
• Good analytical, numerical reasoning and problem-solving skills
• Ability to work to deadlines with good prioritization and time management skills
• Good communication skills both oral and written
• PC literate with previous administrative experience (especially MS Excel
• Ability to follow processes and procedures to ensure accuracy
• Ability to work by yourself and as part of a team with minimal supervision
• Excellent data entry skills

If you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Further details

• This role is permanent
• This is a hybrid position with an expectation of 1 day per month in office
• It is a full-time position of 40 hours per week (Monday – Friday)
• The salary range is £23,000- £25,000 per year depending on experience
• This position reports to the Payment Operations Manager

Benefits

• Flexible Time Off
• Life Insurance
• Perkbox
• 26 weeks full paid parental leave in addition to statutory
• Pension contribution of 4% Employer and 4% Employee