Salesforce CPQ Administrator, Business Operations – REMOTE, US/CAN

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

We are looking for a Salesforce CPQ Administrator to support the EverCommerce Business Operations team and focus on implementing and maintaining Salesforce CPQ across the EverCommerce portfolio. Business Operations is the subject matter on business systems and cross-functional processes and provides both regular support and maintenance and strategic guidance to help our solutions teams extract the maximum value out of the available tools and processes.

As a Salesforce CPQ Administrator, you will drive efficiency throughout quote-to-cash processes using your expertise in Salesforce CPQ. You are fluent in core Salesforce and Salesforce CPQ automation tools (Flows, Price Rules, Product Rules) and the Salesforce CPQ data model. This fluency enables to design and build products, bundles, pricing logic, quote templatres and workflows to meet the needs of our solutions teams now and in the future. You provide subject matter expertise in quote-to-cash processes and are conversant in the functions and requirements of cross-functional teams, including Sales, Legal, and Accounting.

Responsibilities:

• Lead subsidiary discovery sessions to understand and document current state quote-to-cash process, issues impacting user experience and revenue leakage, and requirements for future state implementation.
• Understand and align requirements provided by complex set of stakeholds, including: Legal, Accounting, Billing, Marketing, Sales, and others.
• Lead design sessions with cross-functional teams to review and document future state processes and system architecture.
• Coordinate with Business Operations and Financial Systems teams to provide end-to-end solution design leadership and project management.
• Implement and administer multiple Salesforce CPQ environments
• Lead user acceptance testing for major CPQ build items, including development of test plans and support of test users.
• Enable end-user success through seminar-style training sessions, office hours, and ad-hoc support channels.
• Support mentorship of other team resources in CPQ tools and best practice.
• Collaborate on the development of templates and playbooks to ensure that the team is optimally positioned to leverage our collective knowledge and experience and ensure predictable, high-quality project outcomes.
• Engage with Evercommerce and subsidiary leadership on status updates, working sessions, and solution design.
• Communicate recommendations, project progress, and achieved outcomes through a variety of media, including: presentations, emails, and diagrams.

Skills and Experience needed for success in this role:

• 3+ years of Salesforce.com CPQ administration or other related work experience
• Understanding of sales processes and terminology and general understanding of quote-to-cash and/or accounting principles
• Ability to advise and influence senior business leaders across organizational lines.
• Comfortable in a fast-paced environment and capable of meeting short-deadline projects daily
• Excellent attention to detail
• Desire to develop project management skills
• Bachelor’s degree in Business Administration, Management, Analytics, Operations, Economics, Accounting or related field

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Robust health and wellness benefits, including an annual wellness stipend

• Continued investment in your professional development through Udemy

• 401k or RRSP with company match

• Annual wellness stipend

• Flexible and generous paid time off

• Employee Stock Purchase Program

Compensation: EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $130,000 - $165,000 USD Per Year. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.