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Call Center Agent

DrChrono

DrChrono

Customer Service
Amman, Jordan
Posted on Tuesday, June 4, 2024

Responsibilities:

  • Make outbound calls
  • Respond to Inbound calls
  • Ability to convince clients of certain types of products
  • Ability to warm transfer interested customers to the appropriate buyers and according to the criteria set by the program.
  • Cross sale additional services to the customer.
  • Follow accurately the dynamic prepared scripts for each service.
  • Ability to respond to unusual questions from customers in an appropriate manner
  • Responsible to stay up to date on all products offered by our buyers.
  • Continuous learning about the services and products which the company offers to customers
  • Collect and verify customer information pertinent to business objectives, such as name, address, and financial information
  • Schedule call backs upon customers request and follow up with these calls in a timely manner.
  • Schedule appointments to specific buyers
  • Document certain comments precisely in the comments sections of each call
  • Adhere to the call center quality assurance rules and regulations when taking all calls including but not limited to: placing the appropriate disposition to each call, call etiquettes rules, and wrap up times.

Requirements and Qualifications

  • Native equivalent English Speaker (is a must)
  • Experience in sales, marketing, or customer service roles
  • Proficient with computers and software such as Microsoft Office
  • Excellent written and verbal communication abilities and interpersonal skills
  • Customer service skills
  • Ability to handle demanding customers with patience and professionalism
  • Able to thrive in a fast-paced environment

Working Days/Hours

  • Monday to Saturday
  • Night shifts

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!