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EverWell - Senior Insight Analyst (Remote, New Zealand or Australia)



Multiple locations
Posted on Friday, June 21, 2024

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and the Wellness industry, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

About the role

We are looking for a Senior Insight Analyst to focus on EverWell – Timely & SalonBiz.

Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry.

As our Senior Insight Analyst, you’ll support the delivery of our data strategy and drive business performance through actionable insights. We take a data driven approach to decision making and our analysts are experts at balancing the need for insights with the speed at which we need to make quality decisions. We are a small team, focused on building self service tools for the business for access to quality insights.

Day to day you’ll:

• Use analytics techniques to reveal insights that unlock the potential of our people
• Collaborate with senior leaders to proactively identify problems where data can help deliver meaningful solutions
• Use best-in-class data visualisation and presentation skills to effectively convey insights to a non-technical audience
• Serve as the data insights lead for strategic projects, such as product pricing reviews, marketing optimisation and new launches.

Skills and experience needed to be successful:

• 3+ years experience in a similar senior insights position, ideally in a SaaS environment
• Proven ability to work closely with stakeholders, fostering data literacy and encouraging self-service where appropriate
• Expertise managing and integrating diverse qualitative and quantitative data sources to generate decisions and drive business outcomes
• Ability to create compelling data visualisations and communicate insights effectively
• Experience with tools such as Snowflake, DBT, Google Analytics, and PowerBi
• Knowledge of Python/R and SQL.

Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why join us?

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, Dunedin, and Melbo and provide a high-spec home office set up.

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

• This role is full time, permanent and can be based anywhere in New Zealand or Australia.
• You must be legally entitled to work in New Zealand or Australia.
• Applications close when we find the right person!

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!