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EverWell - Team Lead (Remote, New Zealand)

DrChrono

DrChrono

Multiple locations
Posted on Thursday, July 4, 2024

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and the Wellness industry, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

About the company

Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We’ve got big goals and we’re ready to achieve them.

This is where you come in!

The Team Lead is an entry-level people management role responsible for leading a single agile team within the engineering department in collaboration with Design and Product Manager. This role involves facilitation of day-to-day technical decisions, having accountability for the team following agreed agile practices, and ensuring the team's successful delivery of software products. You'll work closely with our Engineering Manager to align team efforts with overall team goals. It is also a hybrid role with some time spent in an Individual Contributor capacity as a software engineer, so it is expected the role holds technical responsibilities.

Responsibilities:

Team Management:

  • Facilitate regular 1:1s with technical team members of the agile team
  • Provide mentorship, growth and advice to team members
  • Ensure the Engineering Manager is aware of any performance issues or roadblocks
  • Ensure regular communication of team status, goals and outcomes
  • Facilitate regular performance reviews and professional development of the team with strong support from your Engineering Manager

Delivery:

  • Collaborate with the Product Manager to understand and refine the product backlog, ensuring a focus on helping the team to break down work into manageable chunks that deliver value in an iterative way.
  • Ensure teams work aligns with Product, Technical and Security goals as agreed to via OKRs and KPIs
  • Ensure the team tracks progress and risks, adjusting scope or implementation as necessary to meet product delivery goals and deadlines
  • Ensure team ceremonies and processes to ensure code quality and adherence to best practices and standards.
  • Ensure work of yourself and the team adheres to our engineering principles

Collaboration:

  • Work closely with the Engineering Manager to align technical team growth with group objectives.
  • Work closely with team Product Manager and product Designer to ensure a collaborative approach to roadmap and scope
  • Ensure the team coordinates with other technical teams to ensure seamless integration and collaboration.
  • Coach the team on communicating technical concepts effectively to non-technical stakeholders.

Continuous Improvement:

  • Foster a culture of continuous improvement within the team, encouraging introspection, innovation and efficiency.
  • Encourage and facilitate knowledge sharing among team members.
  • Ensure the teams KPIs and SLAs are tracked and monitored by the team

Software

  • Assist in the resolution of technical challenges and roadblocks.
  • Contribute to the technical delivery of the team via code reviews, peer programming, testing and/or releasing.

Skills and experience needed to be successful:

  • 4+ years of software engineering (in any discipline not limited to but for example Mobile, .NET, Front End or Quality) working within an agile software team
  • Understanding of good agile software delivery practices and principles
  • Interest in people management and helping individuals achieve their best
  • Strong empathy for both engineering and business challenges
  • Proven capability to coach or mentor (formally or informally)
  • Growth mindset and thirst to improve yourself
  • Ability to empathetically manage engineers of senior level or below
  • Demonstrable strong collaboration skills across product and engineering
  • Demonstrable strong communication skills, both written and verbal, and an ability to both translate technical concepts to less technical audiences where required as well as manage expectations of different stakeholders
  • Advocate for and default to collaborative programming techniques

Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why join us?

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up.

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

  • This role is full time, permanent and can be based anywhere in New Zealand.
  • You must be legally entitled to work in New Zealand.
  • Applications close when we find the right person!

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!