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EverWell - Senior Software Engineer (Remote, New Zealand)

DrChrono

DrChrono

Software Engineering
Multiple locations
Posted on Thursday, July 4, 2024

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing vertically tailored, integrated SaaS solutions that help more than 600,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and the Wellness industry, EverCommerce solutions include end-to-end business management software, embedded payment acceptance, marketing technology, and customer engagement applications.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

About the company

Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. Between us, we offer SaaS solutions to customers of varying sizes and stages, serving different customer profiles within the beauty industry. We’re part of the wider EverCommerce ecosystem and exist to simplify and empower the lives of business owners. We’ve got big goals and we’re ready to achieve them.

This is where you come in!

As a Senior Software Engineer you’ll be a core member of an agile team, delivering software updates and technical changes to our product(s) that allows our customers to thrive and us to grow as we help them focus on their passion over admin. You’ll be an expert in working out how to best solve technical and delivery challenges and help your team and our technical leadership team where possible with planning and scoping technical strategic work as well as software design and product work.

You are able to leverage your experience to work out the best way of validating solutions and getting value to customers quickly. You’ll promote our software standards and actively contribute to and improve on them where appropriate. You’ll identify where maintenance and technical debt are a problem (or going to

be!) and make sure that these are addressed in the backlog or when we do related work.

Primarily you’ll work as part of an agile team to deliver changes as prioritised by the product owner, based on the wider product, engineering or design needs.

Key Responsibilities:

Software development of the core timely systems and platforms

  • You’ll work on core features and improvements across our software products and systems
  • You’ll be focused on a mix of .NET and React code along with direction and contribution from engineering managers, platform engineers and agile teams
  • You’ll contribute to forward planning and strategic planning with the wider technical team
  • You’ll balance new feature work with bug fix work and strategic technical improvement work with guidance and help from the wider technical team
  • You’ll test, deploy and monitor our software products and systems
  • You’ll identify and propose opportunities for improvement and resilience in the wider Timely engineering community. You’ll evaluate and contribute constructive feedback to proposals for improvement made by other engineers.

Team player

  • You’ll build a great working relationship with the other engineers in the team
  • You’ll spend a significant portion of your time mentoring more junior engineers and helping them learn about good engineering and delivery practices, and to improve their technical knowledge
  • You’ll default to working collaboratively with your team members using techniques like pair programming, code katas, mob programming, code sharing etc
  • You’ll role model good learning habits in your team
  • You’ll actively participate and encourage team introspection to find better way to work both for the team

Communication

  • You’ll help the team build strong communication habits, including helping your team document key architecture or design decisions
  • You’ll participate in, and where relevant contribute to, wider engineering communities of practice
  • You’ll help your team communicate with stakeholders, translating architecture or complicated engineering concepts to lay person terms
  • You’ll work closely with product design, product management and product engineering to ensure that we’re all working together to deliver our goals

Accountability for delivery and quality of work undertaken

  • You’ll take personal pride and responsibility in the work your team commits to doing, and deliver changes that are of a high quality to our customers
  • You’ll be responsible for the security and integrity of the software you deliver and work alongside our security team to ensure that best practices are followed consistently.
  • You’ll call out when things aren’t going to plan and embrace failure as an opportunity to learn.
  • You’ll be responsible for the testing and quality of the software you deliver and work with quality engineers to ensure test coverage is adequate and risk is acceptable.

Understanding and improving our delivery process and practices

  • You’ll work in short iterations consisting of small vertical slices
  • You’ll work in a way that favours experiments, learning in production and fast failure to work through details and unknowns
  • You’ll advocate for and use a wide variety of techniques to enable quick delivery with reduced risk.
  • You'll be familiar with, contribute to and help improve our release pipelines and monitoring tools
  • You’ll be familiar with, contribute to and help improve our software development lifecycle from development through to deployment

On call responsibilities

  • You will work as part of our on call team
  • You’ll help triage and resolve incidents that affect our software products
  • You’ll participate in post-incident activities, contribute to learnings and actions.

Skills and experience needed to be successful:

  • A wealth of experience in a software engineering or equivalent role with experience in building SaaS software

  • You’ll be an agile advocate and know the value in working in small iterations, reducing WIP, learning from experiments and seeing the value in DevOps principles

  • You’ll be experienced with and an advocate for delivery techniques that reduce risk such as feature flagging and partial deploys

  • Strong competency and experience with Mobile, .NET, JavaScript or API Design.

  • Experience working with IaaS platforms e.g. Azure/AWS

    Team player, must be able to work with others around them

  • Demonstratable strong collaboration skills across product and engineering

  • Demonstratable strong communication skills, both written and verbal, and an ability to both translate technical concepts to less technical audiences where required as well as manage expectations of different stakeholders

  • Advocate for and default to collaborative programming techniques

    Proven track record in coaching and mentoring more junior engineers around them

  • Empathetic skills and ability to provide constructive and understandable feedback to others

    A natural curiosity and ability to problem solve

Research shows that while men apply to jobs when they meet ~60% of criteria, women and those in underrepresented groups tend to only apply when they check every box. So if you think you have what it takes but don't meet every single bullet point above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why join us?

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up.

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

  • This role is full time, permanent and can be based anywhere in New Zealand.
  • You must be legally entitled to work in New Zealand.
  • Applications close when we find the right person!

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!