EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.

With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

About the role

Timely and SalonBiz serve over 24,000 customers in 100 countries and are on a mission to build the leading platform for beauty professionals. Together we make up EverWell, an EverCommerce vertical. We offer SaaS solutions to a variety of customer sizes and types within the beauty industry, and we’ve got big goals and are ready to achieve them.

This is where you come in! 👋

As a Product Designer at EverWell, you will drive UX outcomes through world class product design for Timely (desktop and mobile). This role involves engaging with users through a human centred approach, and partnering with a cross-functional team – always taking them on the journey.

In this role, you will plan and deliver product design work from problem definition – including solutioning & validation, build, and measuring success of your design. Your practice will focus on UX outcomes at every step. You’ll advocate for users and ensure decisions are made with them in mind. Your designs will aim to include best practice interactivity, creativity and innovation.

You will collaborate with a cross-functional team with a certain level of ambiguity, dependencies and stakeholder management. Your design toolkit is rich, and you will skillfully deliver the right activities at the right time to ensure outcomes are front and centre, and a world class experience results. We need designers who’re experienced and comfortable with a fast-paced high-growth environment.

Ultimately, you’ll be increasing value for our users, and contributing to EverWell’s overall product vision and goals.

Responsibilities

• Deliver world class product design for complex product, in a collaborative team environment

• Solve the right user problems, with the right solution through an insights-based approach

• Plan UX activities that maximise outcomes at every step, and partner with product management, engineering, product marketing and UX research across the journey

• Plan and conduct validation studies eg. User testing to uncover and prioritise problems for iterating on

• Define UX success metrics that align to product and company goals and stand-up tracking for those, for each piece of work

• Ensure cross-team alignment via. no-surprises communication, facilitating group activities where appropriate (eg. co-design), playing back test findings, showing work in progress, and clearly articulating the why and connection to user need/problem

• Contribute to team culture, rituals, gatherings, and help out with new onboards

What you'll bring

• 3+ years of experience in product design for SaaS products, with a strong portfolio showcasing your work

• Demonstrated ability to drive a user-centered product design end-to-end process, from defining problems and goals to planning and conducting design, testing, validation, partnering for build, and measuring success

• Actively practicing a wide range of UX activities including but not limited to problem statements/articulation, journey mapping, ux audit/analytics, competitor analysis, ideation, mapping user scenarios, user segmentation, prototyping, user testing

• Demonstrates strong visual design skills and proven experience designing for both web (responsive) and iOS platforms

• Demonstrates curiosity and participating in discovery UX research to understand user goals, needs, pains and mindsets

• Experience designing for problems, journeys and scenarios of different sizes and complexities

• Demonstrated ability to break down complex problems, deliver pragmatic solutions, elicit feedback, test and iterate to accelerate user outcomes

• Demonstrated experience working cross-functionally in a fast-paced, agile environment

• Demonstrated ability to navigate ambiguity, communicate early and with no surprises and influence user outcomes

• Working with design systems and components

• Demonstrates a growth mindset and humility

Why join us?

At EverCommerce, we lead with inclusion and use our values to inform our decisions. We succeed together and celebrate the things that make us unique. We’re big believers in work-life balance and offer additional annual leave so you can fully switch off and relax throughout the year.

We trust our team to work where they are the most productive. You’ll have the flexibility to work from home or the office. We have office space in Auckland, Wellington, and Dunedin and provide a high-spec home office set up.

We set a high bar and support our team to innovate and focus on continuous growth. You’ll enjoy a professional development budget to fuel your growth, and an annual wellness allowance to fund the things that support your wellbeing.

• This role is full time, permanent and can be based anywhere in New Zealand.

• You must be legally entitled to work in New Zealand.

• Applications close when we find the right person!

Let us know any considerations which would enable your experience in our recruitment process to be more inclusive, such as non-traditional application formats, closed captions during video interviews, or accommodations for learning differences.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!