At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en

We are looking for a Senior UX Researcher to focus on our Mobile Solutions product (Joist and Invoice Simple). Invoice Simple is the leading invoice app for contractors, freelancers, owner-operators, creatives, and other small business owners in any industry and in any country. Invoice Simple is the easiest way to invoice your customers and get paid. Joist is the #1 app built exclusively for contractors. Our easy-to-use mobile and web applications give home pros the ability to quickly create professional estimates and invoices, accept payments, and manage their projects from anywhere.

Responsibilities:

In this role, the Senior UX Researcher will work directly with product management, design, marketing, and leadership to ensure we’re asking the right questions of and for our customers in order to deliver high-quality, engaging, and intuitive products and services that support our customers.

• Be a trusted, go-to person as a subject matter expert for all things customer research.
• Work across departments to scope, plan, design and execute impactful research initiatives.
• Use a blend of qualitative and quantitative methods to generate customer insights.
• Be a trusted and opinionated advocate for our customers who can speak confidently on behalf of them.
• Utilize research findings to influence strategic initiatives, guiding the direction of product development.
• Skillfully craft and present audience-tailored research assets (e.g., presentations, reports, one-pagers) to document and communicate your research findings.
• Foster strong collaborative relationships within the company (e.g., with product, marketing, design, sales, engineering, customer success & support, and the executive team) to ensure stakeholder buy-in and contribution to cross-functional projects.

Skills and Experience needed for success in this role:

• 5+ years of professional research experience, with a strong background in utilizing rigorous research methods to produce empirically credible findings.
• Adept mixed-method research skills, preferably stemming from a broad background of experience in SaaS businesses.
• Ability to own and drive research projects independently or involving others.
• Highly autonomous capabilities that demonstrate self-motivation and enthusiasm.
• Proficiency in owning, managing and driving multiple parallel research projects.
• High attention to detail, complex problem-solving, and contingency planning

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits & Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust wellness benefits, including an annual wellness stipend
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Registered Retirement Savings Plan (RRSP) with 4% company match
• Continued investment in your professional development through Udemy

Compensation:

EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $90,000 - $105,000 CAD Per Year. This role is bonus eligible. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. EverCommerce considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!