Director of Operations – REMOTE USA

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Director of Operations to focus on Service Nation.

Experience & Background

• Minimum of 5 years of operations management experience in a high-growth or member-focused organization
• At least 5 years of experience supporting the home services industry, with a strong understanding of member/customer dynamics
• Proven ability to lead cross-functional teams; directly managed teams of 15+ employees across functions such as member onboarding, support, and retention

Core Competencies

• Demonstrated expertise in process improvement and documentation, with a track record of optimizing operational workflows for efficiency and scale
• Strong focus on member retention and experience, with the ability to build systems and teams that drive long-term engagement and satisfaction
• Experience managing and improving member onboarding programs, ensuring seamless integration and early success for new members
• Strong analytical skills with the ability to identify trends and make data-driven decisions to improve performance

Leadership & Execution

• Hands-on, action-oriented leader who can balance day-to-day operational execution with long-term process strategy
• Ability to work cross-functionally and influence without direct authority
• Comfortable leading through change and scaling operational infrastructure as the organization grows
• Excellent communication, coaching, and team-building skills

Technical & Operational Tools

• Proficiency with Salesforce, including dashboard creation, pipeline management, and process automation
• Comfortable using technology to enhance operational efficiency, member insights, and reporting

Other Qualifications

• Bachelor's degree preferred but not required
• Prior experience in a membership-based or service-oriented business is strongly preferred
• Familiarity with standard operating procedure (SOP) development and documentation best practices

Where: Continental US based / up to 40% travel may be required
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Continued investment in your professional development
• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation: The target base compensation for this position is $160k to $170k USD in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.