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Business Onboarding Specialist



Vietnam · Philippines
Posted on Tuesday, February 13, 2024

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of Work

The Team

Kraken’s Business Onboarding team is expanding as fast as the crypto industry itself. This role is integral in connecting Kraken with new business clients, to ensure that barriers to clients’ success are removed. Members of the Business Onboarding team have a background in KYB (Know your Business) , and leverage their fantastic interpersonal skills to onboard professional traders and institutional clients. While we greet each and every client with a smiling face and helping hand, we are always security-focused, and the team plays a vital role in maintaining the secure integrity of Kraken. We use our cutting-edge tools and situational awareness to identify where a client may experience difficulties, providing businesses with top-notch guidance so that they can begin their crypto journey with Kraken. Business Onboarding Specialists are often the first point of contact for new users, which is why we take pride in being a friendly and approachable team that gets our clients started on the right foot.

As a Business Onboarding Specialist, you will be part of a high-performing team that provides around the clock support to our clients, ensuring that new business clients are provided with a world class service and a 6-star experience from the start of their crypto journey with Kraken.

Our ideal candidate is a crypto-passionate client-advocate with an eye for detail. You must be ready to work hard with a close-knit team of sharp critical thinkers in a culture cultivated for feedback. You will succeed if you are comfortable working in a fast-paced environment and motivated to master the skills required to excel in your role. You will fit in if you are excited by being at the forefront of the crypto industry representing a leading exchange.

Flexibility in working hours is anticipated, including the possibility of evening and/or night shifts and availability for weekend work.

The Opportunity:

  • Facilitate the seamless onboarding of institutional clients, and continually work to provide a 6-star experience in every client interaction

  • Conduct client research on open source databases, and effectively communicate with clients via email

  • Perform Know Your Business (KYB) and Client Due Diligence (CDD) practices

  • Coordinate directly with Kraken’s Compliance team to obtain relevant KYB requirements

  • Respond to client requests in a timely manner to meet Service Level Agreements (SLA), and reach ​​performance goals set by your Supervisor

  • Attend Team meetings, training sessions and be diligent in keeping up with the Onboarding knowledge base

  • Provide feedback and let your management line know how they can help you achieve your goals

Skills you should HODL:

  • 1+ years of experience working in the financial services or crypto industry

  • Basic understanding of regulatory KYB/CDD and AML requirements

  • Knowledge of business models, various corporate structures and beneficial ownership requirements

  • Excellent analytical, problem solving, and written English communication skills

  • Comfortable working in fast paced environments with a goal-oriented mindset

  • People-centered, supportive, flexible and a team player

  • Ability to multi-task and to handle high volumes of requests, all while creating a six-star experience for our clients

  • Experience in a role where performance is measured with quantitative and qualitative metrics

  • Availability to work between 16:00 - 00:00 UTC preferred

Nice to haves:

  • Fluency in a second language

  • Experience in KYB/CDD within the financial, compliance, or crypto industry

Interested so far? Here's how the hiring process will look:

  • Practical Exercise around crypto and customer support (to be completed in 72 hours)

  • Video call with our Talent Acquisition team (30 minutes)

  • Interview with the Business Onboarding Team (45 minutes)

  • Final interview with Client Engagement team manager(s) (60 minutes)

#LI-Remote #LI-AZ1

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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