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Crypto Funding Specialist - APAC



Vietnam · Philippines
Posted on Friday, June 14, 2024

Building the Future of Crypto

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.

Become a Krakenite and build the future of crypto!

The Team

The Crypto Funding team boasts an impressive roster of skills in the field of crypto funding infrastructure within an exchange. It is absolutely essential that our clients have a seamless cryptocurrency deposit and withdrawal experience, and that wouldn’t be possible without our Crypto Funding Specialists. We make certain that our clients get the most out of our crypto and staking offerings. Our team is constantly adapting to changes in processes, regulations, and developing technologies in the crypto world. Members of the Crypto Funding team are talented individuals, who combine their crypto passion with a deep understanding of cryptocurrency funding flows ensuring client satisfaction.

This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends.

We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of Crypto Funding & Staking operations. Our team is one of the best in the industry, and we’re looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

The Opportunity

  • Utilizing e-mail, live chat, and phone support to respond to 20 to 150 client enquiries regarding Cryptocurrency transactions, Staking and various other Crypto related products on a daily basis

  • Meet Service Level Agreements (SLA)

  • Utilize Key Performance Indicators (KPI)

  • Monitor technical issues

  • Liaise with our funding engineers to ensure that client transactions are processed quickly

  • Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible

The Skills you should HODL

  • This is a fully remote role requiring English fluency. You must be willing to work evenings and weekends

  • Security and privacy focused

  • Technical understanding of how most major cryptocurrencies function

  • Ability to read Blockchain Documentation

  • Able to make quick decisions autonomously

  • Loves helping people

If you love crypto, but you don't meet some of the requirements, apply anyway! We might consider you for either a permanent opportunity or an initial temporary assignment to help you grow your skills at Kraken

Interested so far? Here’s how the hiring process will be:

  • Pre-screen assessment - about crypto and client support (to be completed in 72 hours)

  • Video call with our Talent Acquisition team (30 minutes)

  • Interview with the Client Engagement team (60 minutes)

  • Final interview with Client Engagement team managers/directors (60 minutes)

#LI-Remote #LI-GM1

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

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