About Us: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later.

To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the Team : QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India.

About the Role: - Paytm is looking for a senior profile with 10 years or more experience in sales capability and training for QR & Soundbox vertical.

1. Design of communication charter and templates.

2. Put in place a communication plan and calendar for both downward and upward communications, R&R structure design for field force and coordination with HR and sales teams for implementation of the same.

3. Setting up of the R&R nomination process and coordination with Sales automation teams to get it implemented through the PSA App.

4. Design of training charter for all frontline hierarchy,

5. Formulation of the training need evaluation process to determine individual training needs and interventions. Design and roll out of training health-card for all frontline employees.

6. Training content design covering all training aspects - coordination with different stakeholder teams such as Product, Sales, HR, etc. for the same

7. Defining the annual training calendar and training academy structure for frontline sales and service teams.

1. Regular release of communications as per field requirements.

2. Periodic newsletters and mailers for both management and frontline audiences.

3. Ensuring regular actioning of R&R through coordination with all stakeholders,

4. Co-ordination with product, sales and service teams to ensure consistency in communication and training content design.

5. Managing the training team on ground. Ensuring timely execution of the training cadence.

To manage a team of 3 managers and 1 analyst

1. Self-starters, who can take ownership and are comfortable navigating ambiguity, will be an ideal fit . 10-15 years of experience in Sales Excellence and Sales Strategic Automation.

2. Passionate about working in a fast growing firms

3. Articulate complex solutions to novice customers

4. Experience in payments and finance is a plus - though not mandatory

Why join us: We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people’s collective energy and unwavering focus on the customers, and that’s how it will always be. We are the largest merchant acquirer in India

If you are the right fit, we believe in creating wealth for you.

With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!