TEAM LEADER-SERVICE (PUNE)
Pune, Maharashtra, India
Posted on Tuesday, June 20, 2023
Capable to handle minimum 20 to 25 TL's (on-roll).
Ø Base Location Geographical knowledge required.
Ø Team handling & motivation
Ø Handling merchants complaints day to days basis
Ø Allocation of the complaints to the FSE’s/ TLs based on pin codes.
Ø He should aware of the TaT closer (with in the time line) minimum 48 hours
Ø Device return pic-up from merchant by service team (FSE’s).
Ø Team follow-ups on merchants complaints vs closer part.
Ø Finally Team (FSE/ TLs) productivity responsibility.