Service Team Lead - Kanpur ( QR Sales)
Paytm
Sales & Business Development
Kanpur, Uttar Pradesh, India
Posted on Wednesday, October 25, 2023
Ø Capable to handle minimum 20 to 25 FSE’s (on-roll).
Ø Base Location Geographical knowledge required.
Ø Team handling & motivation
Ø Handling merchants complaints day to days basis
Ø Allocation of the complaints to the FSE’s based on pin codes.
Ø He should aware of the TaT closer (with in the time line) minimum 48 hours
Ø Device return pic-up from merchant by service team (FSE’s).
Ø Team follow-ups on merchants complaints vs closer part.
Ø Finally Team (FSE) productivity responsibility.