Tele Sales - Senior Associate ( Insurance)
Sales & Business Development
Noida, Uttar Pradesh, India
Posted on Thursday, January 4, 2024
About Us: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, Insurance, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.
About the team: This team will be responsible for providing customer service to Paytm Insurance customers/Merchants for insurance products.
About the role: As a Customer Sales and Service Representative, your primary responsibility is to assist customers in the sale of a diverse range of financial products through calls. This dynamic role requires a combination of effective communication, product knowledge, and problem-solving skills.
Expectations/ Requirements :
>Providing complete information about the product to the customer.
>Providing end-to-end sales and Services while coordinating with cross-departments or insurers.
>Solving all product and sales-related information of the customers via calls & emails.
>Reaching productivity that meets job standards, while working with speed and accuracy.
>Meeting and exceeding SLA targets as assigned periodically.
>Ability to learn about products and services and describe/explain them to prospects.
>Understanding customer requirements and closing sales.
>Responding in a timely and effective manner to all internal communication.
Superpowers/ Skills that will help you succeed in this role
Min 6 months experience in Sales /Health Insurance Experience Preferred).
>Should have worked on Ticketing tools like freshdesk/Zendesk.
>Should be Confident & Dynamic.
>Should have a bent toward Customer Satisfaction.
>Excellent interpersonal and listening skills.
>Should be efficient in converting customer interest into sales.
>Good negotiation skills.
>Team Player, Quick learner, creative and achiever.
>Passionate about work output
Why join us: If you are customer service-oriented and have a track record of delivering results, we invite you to join our team at Paytm. We provide a collaborative work environment and opportunities for career growth.
Compensation: If you are the right fit, we believe in creating wealth for youWith enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!