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Key Account Manager - Paytm First Games



Sales & Business Development
Noida, Uttar Pradesh, India
Posted on Friday, January 19, 2024
About Us:
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.
Job Details:
- 6 Days Working
- Roaster Off
- Rotational Shifts
- Office Location: Paytm Office, One Skymark, Sector 98 Noida, Tower-D, Plot no H-10 B, Noida, Uttar Pradesh 201301
About the Role:
We are looking for a dynamic sales & retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain them.
To be successful as a sales and retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.
1) Communicating with customers and analyzing customer behavior.
2) Gathering information about customer complaints.
3) Developing aggressive retention strategies based on customer feedback.
4) Writing and presenting customer behavior reports.
5) Building positive relationships with customers.
Superpowers/Skills Required:
1) 1+ years’ experience in a similar role.
2) Excellent customer service skills.
3) Strong conflict resolution skills.
4) In-depth knowledge of the sales and retention process.
5) Ability to remain calm and professional in stressful situations.
6) Advanced communication and interpersonal skills.
7) Empathy and patience.
8) Advanced organizational skills.
Graduation is compulsory.
Why join us?
A collaborative output driven program that brings cohesiveness across businesses through technology.
If you are the right fit, we believe in creating wealth for you.
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!