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Key Account Management(Voice Process) - Associate/Sr. Associate - Paytm First Games



Noida, Uttar Pradesh, India
Posted on Tuesday, May 28, 2024
About Us:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm Ads is Paytm's digital advertising vertical that offers innovative ad solutions to clients across industries It offers advertisers the opportunity to engage with 300Mn+ users who interact with over 200 payment & retail services, online and offline - offered on the Paytm app. Paytm Ads maps the user transactions to their lifestyle choices and creates customized segmentation cohorts for sharp shooting ad campaigns to the most relevant TG.
About the Team:
Paytm offers online mobile games through Paytm First Games Private Limited (PFG), which is a joint-venture company of OCL and A GTECH Holdings Limited (AGTech). The online gaming platform operated by PFG offers Real Money Skill based Games.
PFG’s flagship offering includes Fantasy Sports allowing users to engage in live professional sporting events such as cricket, football, and Kabaddi, for real-money gaming. WE are already at #2 competitor spots in fantasy. Additionally, PFG operates the game of Rummy, a live multiplayer card-based game, and has already broken into the Top 5 Rummy platforms in India in. Fantasy and Rummy are the largest Real money Games in India with a combined Market size of $1.4 Bn in revenues which is expected to grow at 40% CAGR annually. PFG is also an exclusive partner to licensed turf clubs in the country and offers Horse Racing on the platform.
PFG has a currently registered base of 25 Million users.
About the role :
We are looking for a dynamic sales retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain them.
To be successful as a sales & retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.
Roles & Responsibilities:
Communicating with customers and analysing customer behaviour.
Gathering information about customer complaints.
Developing aggressive retention strategies based on customer feedback.
Writing and presenting customer behaviour reports.
Building positive relationships with customers.
Required Skills:
Bachelor's degree
1+ years’ experience in a similar role.
Excellent customer service skills.
Strong conflict resolution skills.
In-depth knowledge of sales and retention process.
Ability to remain calm and professional in stressful situations.
Advanced communication and interpersonal skills.
Empathy and patience.
Advanced organizational skills.
Graduation is compulsory.
Why join us?
A collaborative output driven program that brings cohesiveness across businesses through technology. Improve the average revenue per use by increasing the cross-sell opportunities. A solid 360 feedback from your peer teams on your support of their goals.
If you are the right fit, we believe in creating wealth for you.With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!