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Ethics Investigations - Manager



Bengaluru, Karnataka, India
Posted on Tuesday, June 18, 2024
About Us:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.
About the team: Ethics & Compliance is responsible for establishing and maintaining an effective ethics program within the organization. This role requires a strong understanding of ethical principles, compliance regulations, and best practices in business integrity. Team work closely with cross-functional teams and internal/external stakeholders to develop dashboards, trackers, analyze gaps, and promote a culture of integrity throughout the organization
About the role: The Investigation & Fraud Risk Executive Manager is responsible for managing and overseeing all aspects of ethics investigations within the organization. This role requires strong analytical skills, and the ability to maintain confidentiality. The Investigation & Fraud Risk Executive Manager works closely with the Ethics Investigation Lead and various stakeholders to ensure compliance with ethical standards and mitigate potential risks.
Expectations/ Requirements:
1. Conduct Ethics Investigations: Conduct thorough and unbiased investigations into alleged ethical violations, ensuring all relevant information is collected and analyzed. This includes interviewing relevant parties, reviewing documentation, and gathering evidence.
2. Evaluate and Analyze Findings: Analyze investigation findings to determine the severity and impact of ethical violations.
3. Maintain Confidentiality: Handle all investigations with the utmost confidentiality and discretion, ensuring that sensitive information is protected. Adhere to privacy policies and legal requirements when handling and sharing investigation findings.
4. Develop Investigation Plans: Develop comprehensive investigation plans, including timelines, interview schedules, and evidence collection strategies.
5. Collaborate with Stakeholders: Work closely with HR, legal, and senior management to ensure alignment of investigation processes and outcomes with organizational policies and objectives. Provide guidance and support to stakeholders throughout the investigation process.
6. Report and Document Findings: Prepare detailed investigation reports that clearly document the findings, analysis, and recommended actions.
7. Provide Training and Guidance: Develop and deliver ethics training programs to educate employees on organizational policies, ethical guidelines, and reporting procedures. Provide guidance and support to employees and managers on ethical dilemmas and concerns.
8. Monitor and analyze changes in laws and regulations relevant to the organization's operations. Advise leadership on ethical considerations and potential risks associated with business decisions.
9. Conduct regular risk assessments to identify potential areas of non-compliance and implement policies and procedures to address identified risks.
Key Skills/Experience Required:
1. Proven experience of 5-8 Years in conducting ethics investigations, preferably in a leadership role.
2. Strong knowledge of ethical principles, regulations, and industry best practices.
3. Excellent analytical and problem-solving skills, with the ability to collect, analyze, and interpret complex information.
4. Demonstrated ability to identify, define and analyze problems, establish decision-making parameters, assess risks, and recommend solutions.
5. Exceptional communication skills, both written and verbal, with the ability to present findings to diverse audiences.
6. High level of integrity and ethical conduct, with the ability to maintain confidentiality and handle sensitive information.
7. Strong interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
8. Detail-oriented with excellent organizational and time management skills.
9. Proficient in using investigation tools and software.
Qualifications: Bachelor's degree in a related field (e.g., law, ethics, CA, MSW etc) required; advanced degree preferred.
Why join us:
1. A collaborative output-driven program that brings cohesiveness across businesses through technology
2. Improve the average revenue per use by increasing the cross-sell opportunities
3. A solid 360 feedback from your peer teams on your support of their goals
4. Respect, that is earned, not demanded from your peers and manager
If you are the right fit, we believe in creating wealth for you
With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!