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Customer Support (Inbound/Outbound) - Associate

Paytm

Paytm

Customer Service
Noida, Uttar Pradesh, India
Posted on Thursday, June 20, 2024
About Paytm: Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. Its investors include Softbank, Ant Financial, AGH Holdings, Elevation Capital, Berkshire Hathaway, T Rowe Price, and Discovery Capital.
About The Team: Paytm offers online mobile games through the entity Paytm First Games Private Limited. This online gaming platform offers Real Money Skill based Games. Fantasy and Rummy are the largest Realmoney Skill based Games in India with a combined Market size of $1.4 Bn in revenues which is expected to grow at 40% CAGR annually. First Games offers games in both the Fantasy and Rummy space in addition to other card games (like Poker, Cal break) and Ludo. First Game's Rummy is a live multiplayer card-based game and has already broken into the Top 5 Rummy platforms in India. First Games has a current registered base of 25 Million users.
Expectations/Requirements:
1.Handle customer queries and provide prompt resolutions over calls and emails.
2.Identify customer needs and provide prompt and accurate solutions to their queries or concerns.
3.Collaborate with the internal team to resolve issues.
4.Strong problem-solving skills and the ability to work independently.
5.Adhere to strict quality standards and metrics.
6.Maintain a high level of customer satisfaction through professional and courteous service.
Superpowers/ Skills that will help you succeed in this role:
Immediate Joiners
Excellent English communication skills
Ability to remain calm and professional in stressful situations.
Empathy and patience.
Rotational Shift
6 Days working
Why join us? ·A collaborative output driven program that brings cohesiveness across businesses through technology · Improve the average revenue per use by increasing the cross-sell opportunities· A solid 360 feedback from your peer teams on your support of their goals· Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users,21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!