hero

Join the Unanimous Family

Your new chapter begins today.

Claims Analyst - Travel Domain

Paytm

Paytm

IT
Bengaluru, Karnataka, India
Posted on Jul 3, 2025
Job Title: Finance reporting (Refund Claims and analysis)
Location: [Bangalore]
Experience Required: Minimum 3–4 years
Employment Type: [Full-time]
Job Summary: We are looking for a detail-oriented and proactive Refund Claims &
Collections Executive with prior experience in the travel industry, who has knowledge in
airline refund collections. The ideal candidate will have a strong understanding of industry
practices, familiarity with GDS tools, MS office and the ability to manage the refund claim
transaction volume on a daily basis.
Key Responsibilities:
 Handle refund processes related to bookings and transactions within the travel
domain.
 Manage end-to-end claims processing, ensuring timely validation, documentation, and
closure.
 Coordinate with internal teams and external partners (airlines, GDS, vendors) to
resolve refund claim-related issues.
 Maintain accurate records and logs of claims and collections activities.
 Use GDS software for information retrieval and resolution (As applicable).
 Generate basic reports and summaries using MS Excel and other MS Office tools.
 Ensure compliance with company policies and service level agreements (SLAs).
Required Qualifications & Skills:
 3–4 years of relevant experience in GDS and airline refund claims and collections
within the travel industry.
 Exposure to GDS software such as Amadeus, Sabre, or Galileo (preferred).
 Strong analytical and problem-solving skills.
 Proficiency in MS Office, especially Excel.
 Ability to communicate clearly and professionally across teams and with external
partners.
 Attention to detail, time management, and organizational abilities.
Preferred Attributes:
 Prior experience working with travel agencies, airlines, or B2B travel platforms.
 Understanding of ticketing and refund processes.