Program Manager, Account Management Enablement
Manage the Account Management Enablement Program, including new hire and ongoing needs-based enablement program, to ensure consistent training, content, and knowledge to meet AM goals.
Facilitate the application, practice, and coaching of various enablement topics such as new product releases for AM audiences.
Create comprehensive enablement strategies to further the objectives of the AM team to better sell and partner with cross-functional teams
Partner with Revenue Leadership, Enablement, and Revenue Operations to establish an enablement strategy for existing and new reps.
Manage stakeholders and partner closely with key individuals across the broader AM Team to deliver on strategic initiatives
Collaborate closely with other teams such as Product Marketing, Marketing, Product, Customer Education, Support, and Revenue Operations to manage AM activities and provide feedback for our products and customer-facing content.
With multiple processes and products, there will be no shortage of opportunities to help our teams grow personally and professionally.
Demonstrate subject matter expertise across skills, tools, process, programs, and technologies to help strengthen AM teams.
Become an Account Management content ninja to align or create documentation and reference materials the AM team can quickly find and adopt.
Runs metrics-focused initiatives in partnership with Onboarding to ensure our AM team is ramping up quickly and increasing time to effectiveness.
Analyze and interpret key performance metrics, identify opportunities to deliver impact through a variety of enablement programs
Undergraduate degree and/or equivalent work experience required
3+ years of project management experience collaborating with multiple stakeholders
AM, CSM, quota-carrying or enablement experience preferred
Exceptional communication, presentation, and organizational skills
Self-starter with a bias towards action
Ability to thrive in a fast-paced environment
Collaborative, team player with a strong focus on delivering to have an impact