Technical Operations Analyst, Implementation
About the role
The Operations Analyst will identify, prioritize, and execute on key process improvement and data initiatives across our 120+ person Implementation organization. Reporting to the Sr. Director of Implementation, the Operations Analyst will be deeply embedded in our Implementation organization and will be responsible for optimizing our processes and translating them into our business systems configurations. This is a cross-functional role; the Operations Analyst will work closely with our product, revenue operations and business systems teams. The ideal candidate is energized by designing efficient and scalable processes and has a strong attention to detail.
What you will do
Develop a deep understanding of Rippling’s products, implementation processes, and customer segments
Identify, prioritize and execute on process improvement and automation initiatives, including process design, training & documentation and systems design
Work closely with Implementation leadership, front-line Implementation Managers, product leadership, finance & data teams to spec requirements & prioritize initiatives
Partner with business systems partners to develop a technology roadmap
Design solutions and architecture to address system/business problems and inefficiencies
Work closely with offshore and onshore development teams to deliver system solutions
Lead functional testing to identify system errors and launch systems updates
Build custom reporting in SFDC, Tableau, Jira, etc.
Oversee Implementation data, identify, and root cause gaps or inaccuracies
Partner with product, RevOps and data teams to successfully integrate IM tools and warehouse systems
Manage day to day activities of system management such as user provisioning, permissions, troubleshooting issues
Maintain accurate documentation of Rippling’s systems configuration and processes
Partner closely with the data team to ensure processes enable advanced reporting and analytics
What you will need
1-2 years in an Implementation, Professional Services, Customer Experience organization
2-3 in Systems Administration, Data & Analytics, Business Operations
Experience with Tableau, Salesforce, SQL, Jira, Excel
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
Tier 1: $135,000 - $184,000/year
Tier 2: $121,000 - $166,000/year
Tier 3: $114,000 - $157,000/year
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed above.
About the Team
We are building a world-class implementation team - committed to helping customers realize the full potential of Rippling - while also adapting to a growing customer base and product ecosystem. Our Implementation organization is roughly 115+ members strong, while our Customer Experience organization stretches over 330+ employees! We often collaborate closely with our R&D partners to continuously improve our products and services and to ensure our clients receive a stellar end-to-end Rippling experience.
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.