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Program Manager, CX Enablement



San Francisco, CA, USA
Posted on Friday, December 15, 2023
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
About the role
Rippling is looking for a Technical Enablement professional to join our Revenue Enablement team!
We’re seeking an analytical Program Manager to enable our Technical Account Management (TAM), Technical Account Consulting (TAC), and Partner Success Manager (PSM) post-sales teams. You’ll be responsible for the creation and facilitation of new hire onboarding and ongoing training while partnering with customer experience leadership. You’ll jointly identify opportunity areas for training and documentation, source and develop training materials - both live and self-paced - and deliver relevant, consumable content to our teams.
What you will do
  • Program Manage onboarding processes for all TAM segments by facilitating training and certification, measuring program success, and helping new hires make early impact.
  • Collaborate with CX and Revenue Leadership, Enablement, and Revenue Operations to establish an enablement strategy to refine our processes, communicate plans and develop repeatable and effective enablement strategies.
  • Develop and deliver trainings and materials that incorporate a variety of interactive teaching methods to help our teams become product experts.
  • Analyze data to improve rep ramp time and read out on the impact of your work.

What you will need
  • Experience - 3+ years of project management and enablement experience collaborating with multiple stakeholders; IM, TAM, or technical customer-facing role preferred
  • Communication Skills - Exceptional communication, presentation, and organizational skills to communicate ideas, objectives, strategies, and training content across different media and stakeholders
  • Analytical Abilities – you can dive into data to understand the effectiveness of training you delivered and identify gaps to revisit
  • Bias for Collaboration - team player with a strength of driving consensus around how to move the business forward and rally resources to achieve important business outcomes
  • Process Orientation – you know how to build a lightweight process to gather the data you need or corral teams in the right direction
  • A ‘Doer’ Attitude - A get-it-done mentality; self-starter with a bias toward action and an ability to thrive in a fast-paced environment while navigating ambiguity
Additional Information

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.