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Client Services Manager (Agency Relationships)

Tatari

Tatari

Customer Service
Los Angeles, CA, USA
Posted on Thursday, May 9, 2024

Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands—like Calm, Fiverr, Vuori, and Chime—to grow their business through linear and streaming TV. We combine a sophisticated media buying platform with proprietary analytics to turn TV advertising into an automated, digital-like experience.

Named one of the Hottest Ad Tech Companies by Business Insider, and Best Places to Work by Inc. Magazine throughout the years, our team includes founders and leaders from Google, Microsoft, Stripe, Shazam and Facebook. We are growing rapidly as we accelerate our mission to automate the complex landscape of managing and measuring television advertising. We have a long-term goal to make marketing on TV available to businesses of any size.

In this role, you will be responsible for a set number of large agency + clients relationships within Tatari’s ever-growing portfolio. You will work across internal departments to ensure that client needs are met with the most superior management skills. You will be working directly with the portfolio of the agency/clients that leverage Tatari’s platform to service their portfolio of brand advertisers. Tatari is considered an extension to our agency partners’ businesses focused on their TV media program. Our platform is an enhancement to their offering within their agency client relationships.

Responsibilities:

  • Manage post-sales relationships for large accounts as the primary contact and trusted advisor to your agency partners
  • Listen to agency client needs, as well as identifying unknown or unmet needs
  • Become an expert of all-things Tatari and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems
  • Guide partners through their TV advertising success, in coordination with our Media Buying team on a weekly basis
  • Strategically craft narratives with your agency partners to support client expansion within their portfolio of client accounts
  • Spend time and building relationships with agency partners (up to 10% travel)

Qualifications:

  • Bachelor’s degree from a 4-year institution, preferably majored in marketing, economics, statistics, or business administration
  • 3+ years in post-sales account management/client relationship support roles, including C-level interactions
  • Ability to tell a story with data
  • Proficient understanding of linear and streaming TV landscape
  • Ability to clearly communicate technical terms and concepts
  • Great presentation and listening skills—you come prepared to every meeting
  • You’re at ease holding a conversation with an engineer or marketing manager. You’re not a salesperson
  • Highly organized and detail oriented
  • Bonus: understanding of digital marketing (i.e. SEM, FB), programmatic experience, advanced Excel skills, advanced data visualization abilities

Benefits:

  • Competitive salary ($70-110K)
  • Equity compensation
  • 100% health insurance premium coverage for you and your dependents
  • Unlimited PTO and sick days
  • Snacks, drinks, and catered lunches at the office
  • Team building events
  • $1000 annual continued education benefit
  • $500 WFH reimbursement
  • $125 pre-tax monthly stipend to spend on whatever you want
  • Annual mental health awareness app reimbursement
  • FSA and commuter benefits
  • Monthly Company Wellness Day Off (During WFH)
  • Hybrid RTO: 2 flex days a week in 2024. Likely increasing to 3 after, but no more than that. THIS IS AN IN-OFFICE POSITION.

At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.

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