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Client Services Manager (Brand Direct)

Tatari

Tatari

Customer Service
San Francisco, CA, USA
Posted on Thursday, May 9, 2024

Tatari is on a mission to revolutionize TV advertising. We work with some of your favorite disruptor brands—like Calm, Fiverr, and Chime—to grow their business through linear and streaming TV. We combine a sophisticated media buying platform with proprietary analytics to turn TV advertising into an automated, digital-like experience.

Named one of the Hottest Ad Tech Companies by Business Insider, and Best Places to Work by Inc. Magazine, our team includes founders and leaders from Google, Microsoft, Stripe, Shazam and Facebook. We are growing rapidly as we accelerate our mission to automate the complex landscape of managing and measuring television advertising. We have a long-term goal to make marketing on TV available to businesses of any size

In this role, you will be responsible for a set number of large clients within Tatari’s ever-growing portfolio and work cross-departmental to ensure that client needs are met with the most superior management skills. You will be working directly with marketing and media leads (e.g. CMOs, VP of Brand/Performance, Performance Managers and Directors, etc.) across the portfolio of the companies we service. For our clients, Tatari is considered an extension to their business focused on their TV media program.

Responsibilities:

  • Manage post-sales relationships for large client accounts as the primary contact and trusted advisor
  • Listen to clients needs, as well as identifying unknown or unmet needs
  • Become an expert of all-things Tatari and leverage internal subject matter experts (Engineering, Data Science, etc.) to help clients prioritize and solve problems
  • Guide clients through their TV advertising campaign, in coordination with our Media Buying team on a weekly basis
  • Spend time with clients (up to 10% travel) and building relationships with C-level executives

Qualifications:

  • Bachelor’s degree from a 4-year institution, preferably majored in marketing, economics, statistics, or business administration
  • 3+ years in post-sales account management/client relationship support roles, including C-level interactions
  • 3+ years in project management
  • Ability to tell a story with data
  • Proficient understanding of linear and streaming TV landscape
  • Ability to clearly communicate technical terms and concepts
  • Great presentation and listening skills—you come prepared to every meeting
  • You’re at ease holding a conversation with an engineer or marketing manager. You’re not a salesperson
  • Highly organized and detail oriented
  • Bonus: understanding of digital marketing (i.e. SEM, FB), programmatic experience, advanced Excel skills, advanced data visualization abilities

Benefits:

  • Competitive salary ($70-110K/annually)
  • Equity compensation
  • 100% health insurance premium coverage for you and your dependents
  • Unlimited PTO and sick days
  • Snacks, drinks, and catered lunches at the office
  • Team building events
  • $1000 annual continued education benefit
  • $500 WFH reimbursement
  • $125 pre-tax monthly stipend to spend on whatever you want
  • Annual mental health awareness app reimbursement
  • FSA and commuter benefits
  • Monthly Company Wellness Day Off
  • Hybrid RTO (currently 2 days in office). This is an in-office position

At Tatari, we believe in the importance of cultivating teams with diverse backgrounds and offering equal opportunities to all. We strive to create a welcoming, inclusive environment where every team member feels valued and diversity is celebrated.

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